SHIPPING
How much will shipping cost?
Australia wide:
- We offer FREE standard shipping for orders over $125.
- For standard orders up to 250g, a flat rate of $10.95 applies.
- For standard orders between 250g and 1kg, a flat rate of $13.95 applies.
- For standard orders above 1kg, a flat rate of $17.95 applies.
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Express post upgrade on each level is $7.
New Zealand:
- For orders up to 250g a flat rate of $10.95 applies.
- For orders from 251g to 500g, a flat rate of $12.
- For orders from 501g - 1kg, a flat rate of $13.95 applies.
- For orders from 1.01kg - 1.5kg a flat rate of $16 applies.
- For orders from 1.501kg - 2kg a flat rate of $18 applies.
- For orders from 2.01kg - 2.5kg a flat rate of $22 applies.
- For orders from 2.501kg - 3kg a flat rate of $25 applies
Singapore:
- For orders from 0.01g - 250g, a flat rate of $13 applies.
- For orders from 251g - 500g, a flat rate of $17 applies.
- For orders from 501g - 1kg, a flat rate of $24 applies.
- For orders from 1.01kg - 1.5kg, a flat rate of $31 applies.
- For orders from 1.501kg - 2kg, a flat rate of $40 applies.
- For orders from 2.01kg to 2.5kg, a flat rate of $52 applies.
Canada:
- For orders from 0.01g - 250g, a flat rate of $13 applies.
- For orders from 251g - 500g, a flat rate of $17 applies.
- For orders from 501g - 1kg, a flat rate of $25 applies.
- For orders from 1.01kg - 1.5kg a flat rate of $32 applies.
- For orders from 1.501kg - 2kg a flat rate of $40 applies
- For orders from 2.01kg to 2.5kg a flat rate of $54 applies
Ireland & United Kingdom
- For orders from 0.01g - 250g, a flat rate of $15 applies.
- For orders from 251g - 500g, a flat rate of $19 applies.
- For orders from 501g - 1kg, a flat rate of $28 applies.
- For orders from 1.01kg - 1.5kg a flat rate of $32 applies.
- For orders from 1.501kg - 2kg a flat rate of $45 applies
- For orders from 2.01kg to 2.5kg a flat rate of $61 applies
Please note: The Holistic Ingredient reserves the right to make changes to shipping fees without notice. In the instance that our shipping partners increase their charges we may need to reflect these in our own. All current shipping fees are outlined on every product page on the site.
When will my order be shipped?
Outside of weekends and public holidays, we do our best to have all orders sent out within 1-2 business days. Orders received by 9.30am are generally shipped same day, unless we are experiencing high volumes of orders.
During sale periods there will be a delay in processing orders. As a small business, we appreciate your understanding here.
When can I expect my parcel?
We anticipate 3-6 business days for standard domestic shipping and 1-2 days for express post, with a little longer when outside metropolitan areas. We anticipate occasional delays, so your patience is appreciated.
Where can I track my order?
Australian orders are sent out via Australia Post or Aramex. Confirmation and shipping emails will be delivered to your inbox. Please make sure you check your spam folder if they don’t arrive.
International Orders.
All international packages are sent with a required signature upon delivery. Due to logistics and cost, we do not accept returns or exchanges for items purchased outside of Australia. We appreciate your understanding here.
International Customs & Import Fees
We’re based in Australia and proudly ship to several international countries (see below). Please note that international orders may be subject to import duties, taxes, and customs fees once they reach your country. These charges are set by your local customs authority and are the responsibility of the recipient.
Unfortunately, we have no control over these fees and cannot predict their cost. If you’re unsure whether these charges apply to your order, we recommend checking with your local customs office before making a purchase.
Lost Packages.
We will assist you in every way possible if your package is lost in transit. It is the customer's responsibility to firstly submit a query to the relevant shipping company should you feel your item is missing. Once you have submitted the query please reach out to us to let us know. However, once the shipping courier has provided proof of delivery, we cannot be held responsible for the package.
If you wish to ensure receipt of your package, you can opt for a signature-required delivery at checkout.
RETURNS
We hope you are completely satisfied with your purchase. If you need to return an item, please refer to our policy below.
Returns are accepted within 14 business days of receiving your order, provided the items are in their original condition. Please see below for exceptions to exchangeable items.
For change of mind returns, we offer exchanges or online credit.
Items must be returned in their original condition: unworn, unwashed, folded in the same way that they arrived, and with original tags attached. Note, our fulfilment team are unable to iron crumpled garments for resale. We recommend taking care when trying on items – garments received with make-up stains or other signs of wear will not be accepted.
Please note that additional shipping charges apply.
The Holistic Ingredient accepts refunds on faulty items only. In the event of receiving a faulty item, we offer an exchange, online credit, or refund.
Please note all international sales are final.
All sale items are final. No refunds or exchanges will be issued, unless faulty.
To organise a return:
- Contact hello@theholisticingredient.com within 14 business days of receiving your item(s), stating your reason for return, name, order number, and details of the item you wish to return.
- Exchanges are subject to stock availability. Please inform us which item you wish to exchange for, noting that exchanges incur additional shipping charges. If we are unable to fulfil your exchange request, online credit will be issued.
- Ship your item via tracked shipping. Original shipping and handling charges are non-refundable unless the item is faulty.
The Holistic Ingredient is not responsible for goods lost or damaged in transit.
Items that cannot be exchanged.
Due to regulations, food (including all blends on the site), cosmetics and skin care products cannot be returned based on change of mind. Please also note, the colour of all lipstick, tint and nail polish products represented on your screen may not be accurate due to the variance in computer monitors, so please choose carefully.
