Shipping policy

The following shipping policy applies to the delivery of all our products. 

Who do you ship with? 
We use Australia Post and Aramex to ship domestically. We use Australia Post for all unit addresses. Outside of Australia we use Australia Post. 

When will my order be shipped?
Orders received by 9.30am Monday to Friday will usually be shipped same day. As a small business, we appreciate your understanding here.

International Customs & Import Fees
We’re based in Australia and proudly ship to several international countries (see below). Please note that international orders may be subject to import duties, taxes, and customs fees once they reach your country. These charges are set by your local customs authority and are the responsibility of the recipient.  Unfortunately, we have no control over these fees and cannot predict their cost. If you’re unsure whether these charges apply to your order, we recommend checking with your local customs office before making a purchase.

Unfortunately we are no longer able to ship to the US due to recently implemented import tariff requirements.

How much will shipping cost?

Australia wide:
- We offer free standard shipping for orders over $125.
- For standard orders up to 250g, a flat rate of $10.95 applies.
- For standard orders between 250g and 1kg, a flat rate of $13.95 applies.
- For standard orders above 1kg, a flat rate of $17.95 applies.

- Express post upgrade on each level is $7.

New Zealand:
- We offer $10 shipping for orders up to 250g.
- For orders from 251g - 500g, a flat rate of $12 applies
- For orders from 501g - 1kg, a flat rate of $16 applies.
- For orders from 1.01kg to 1.5kg a flat rate of $20 applies.
- For orders from 1.501kg - 2kg a flat rate of $24 applies.
- For orders from 2.01kg to 2.5kg a flat rate of $27 applies.
- For orders from 2.501 kg to 3kg a flat rate of $39 applies.

Singapore:
- For orders from 0.01g - 250g, a flat rate of $15 applies
- For orders from 251g - 500g, a flat rate of $20 applies
- For orders from 501g - 1kg, a flat rate of $30 applies.
- For orders from 1.01kg to 1.5kg a flat rate of $39 applies.
- For orders from 1.501kg - 2kg a flat rate of $49 applies.

Canada:
- For orders from 0.01g - 250g, a flat rate of $16 applies
- For orders from 251g - 500g, a flat rate of $21 applies
- For orders from 501g - 1kg, a flat rate of $31 applies.
- For orders from 1.01kg to 1.5kg a flat rate of $41 applies.
- For orders from 1.501kg - 2kg a flat rate of $50 applies.

Please note, The Holistic Ingredient reserves the right to make changes to shipping rates without notice. All current shipping rates are outlined on each product page on the site.

Australia Post currently estimates 4-6 business days for standard domestic shipping and 1-2 business days for express shipping, unless outside metropolitan areas. We anticipate occasional delays, so your patience is appreciated.