Aleph Remove/Cleanse Balm
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Remove, cleanse & balance
Launch gift - mini spatula valued at $15 until sold out
A balm-to-oil-to-milk cleanser designed to dissolve makeup, SPF and daily buildup in one step.
Formulated with a spectrum of plant-derived lipids and antioxidant actives, it works in affinity with the skin to bind to and lift away everything from excess sebum to long-wear pigments, cleansing thoroughly without disrupting the skin’s natural balance.
As the balm melts into an oil and transforms into a light milk on contact with water, it rinses clean while leaving the skin soft, balanced and comforted.
A delicate note of neroli brings a softly calming, gently uplifting sensory layer, turning cleansing into a moment of reset.
"This balm is a beautiful new addition to the Aleph range. It removes makeup, SPF and daily build up without feeling like you're stripping your skin. It smells delicious and leaves me skin feeling nourished."
Melt
Warm a small amount between the palms until it softens into an oil.
Inhale
Cup the hands over the nose, take three slow, deep breaths allowing the aroma to signal a moment of pause.
Massage
Apply to a dry face and massage slowly, allowing the balm to melt into the skin. Use upward, circular movements, moving from the centre of the face outward, taking time around areas of buildup such as the sides of the nose, chin and jawline.
Transform
Add water to create a light milk, continuing to massage as the cleanser lifts away makeup, SPF and impurities.
Remove
Gently remove with a warm, soft cloth to reveal skin that feels clean, smooth and refreshed.
Finish
Once skin is dry, apply The One Reset/Restore Moisture Cream to nourish and restore. Finish with two drops of Serum/Primer — dispense into the palms, press hands together, then gently press into the skin to seal in moisture and help protect.
Acai Oil, Seabuckthorn Fruit Oil & Totarol
Potent antioxidant protection to help defend against environmental stress.
Babassu Oil, Marula Oil & Murumuru Butter
Nourishing lipid-rich oils to support softness and elasticity while cleansing.
Blackcurrant Seed & Kiwifruit Seed Oils
Omega-rich botanicals to help rebalance and soothe the skin.
Hemisqualane & Fractionated Coconut Oil
Lightweight glide and effortless makeup breakdown without residue.
Neroli Essential Oil
A softly calming, gently uplifting aromatic layer to transform cleansing into a ritual.
Caprylic/Capric Triglyceride**, Hexyl Laurate, Oryza Sativa (Rice) Bran Wax, C13-16 Isoalkane, Hydrogenated Castor Oil, Polyglyceryl-2 Sesquioleate, Polyglyceryl-2 Caprylate, Astrocaryum Murumuru Seed Butter**, Tocopheryl Acetate, Actinidia Chinensis (Kiwi) Seed Oil, Euterpe Oleracea Fruit Oil, Totarol, Orbignya Oleifera Seed Oil, Sclerocarya Birrea Seed Oil, Hippophae Rhamnoides Fruit Oil, Ribes Nigrum (Black Currant) Seed Oil, Leptospermum Scoparium Branch/Leaf Oil, Citrus Aurantium Amara (Bitter Orange) Flower Oil, Tocopherol. Geraniol*, Geranyl Acetate*, Limonene*, Linalool*, Linalyl Acetate*, Pinene*, Terpineol*. *Components of natural essential oil. **Organic
Aluminum Lid, Glass Jar.
SHIPPING
How much will shipping cost?
Australia wide:
- We offer FREE standard shipping for orders over $125.
- For standard orders up to 250g, a flat rate of $10.95 applies.
- For standard orders between 250g and 1kg, a flat rate of $13.95 applies.
- For standard orders above 1kg, a flat rate of $17.95 applies.
- Express post upgrade on each level is $7.
New Zealand:
- For orders up to 250g a flat rate of $10.95 applies.
- For orders from 251g to 500g, a flat rate of $12.
- For orders from 501g - 1kg, a flat rate of $13.95 applies.
- For orders from 1.01kg - 1.5kg a flat rate of $16 applies.
- For orders from 1.501kg - 2kg a flat rate of $18 applies.
- For orders from 2.01kg - 2.5kg a flat rate of $22 applies.
- For orders from 2.501kg - 3kg a flat rate of $25 applies
Singapore:
- For orders from 0.01g - 250g, a flat rate of $13 applies.
- For orders from 251g - 500g, a flat rate of $17 applies.
- For orders from 501g - 1kg, a flat rate of $24 applies.
- For orders from 1.01kg - 1.5kg, a flat rate of $31 applies.
- For orders from 1.501kg - 2kg, a flat rate of $40 applies.
- For orders from 2.01kg to 2.5kg, a flat rate of $52 applies.
Canada:
- For orders from 0.01g - 250g, a flat rate of $13 applies.
- For orders from 251g - 500g, a flat rate of $17 applies.
- For orders from 501g - 1kg, a flat rate of $25 applies.
- For orders from 1.01kg - 1.5kg a flat rate of $32 applies.
- For orders from 1.501kg - 2kg a flat rate of $40 applies
- For orders from 2.01kg to 2.5kg a flat rate of $54 applies
Ireland & United Kingdom
- For orders from 0.01g - 250g, a flat rate of $15 applies.
- For orders from 251g - 500g, a flat rate of $19 applies.
- For orders from 501g - 1kg, a flat rate of $28 applies.
- For orders from 1.01kg - 1.5kg a flat rate of $32 applies.
- For orders from 1.501kg - 2kg a flat rate of $45 applies
- For orders from 2.01kg to 2.5kg a flat rate of $61 applies
Please note: The Holistic Ingredient reserves the right to make changes to shipping fees without notice. In the instance that our shipping partners increase their charges we may need to reflect these in our own. All current shipping fees are outlined on every product page on the site.
When will my order be shipped?
Outside of weekends and public holidays, we do our best to have all orders sent out within 1-2 business days. Orders received by 9.30am are generally shipped same day, unless we are experiencing high volumes of orders.
During sale periods there will be a delay in processing orders. As a small business, we appreciate your understanding here.
When can I expect my parcel?
We anticipate 3-6 business days for standard domestic shipping and 1-2 days for express post, with a little longer when outside metropolitan areas. We anticipate occasional delays, so your patience is appreciated.
Where can I track my order?
Australian orders are sent out via Australia Post or Aramex. Confirmation and shipping emails will be delivered to your inbox. Please make sure you check your spam folder if they don’t arrive.
International Orders.
All international packages are sent with a required signature upon delivery. Due to logistics and cost, we do not accept returns or exchanges for items purchased outside of Australia. We appreciate your understanding here.
International Customs & Import Fees
We’re based in Australia and proudly ship to several international countries (see below). Please note that international orders may be subject to import duties, taxes, and customs fees once they reach your country. These charges are set by your local customs authority and are the responsibility of the recipient.
Unfortunately, we have no control over these fees and cannot predict their cost. If you’re unsure whether these charges apply to your order, we recommend checking with your local customs office before making a purchase.
Lost Packages.
We will assist you in every way possible if your package is lost in transit. It is the customer's responsibility to firstly submit a query to the relevant shipping company should you feel your item is missing. Once you have submitted the query please reach out to us to let us know. However, once the shipping courier has provided proof of delivery, we cannot be held responsible for the package.
If you wish to ensure receipt of your package, you can opt for a signature-required delivery at checkout.
RETURNS
We hope you are completely satisfied with your purchase. If you need to return an item, please refer to our policy below.
Returns are accepted within 14 business days of receiving your order, provided the items are in their original condition. Please see below for exceptions to exchangeable items.
For change of mind returns, we offer exchanges or online credit.
Items must be returned in their original condition: unworn, unwashed, folded in the same way that they arrived, and with original tags attached. Note, our fulfilment team are unable to iron crumpled garments for resale. We recommend taking care when trying on items – garments received with make-up stains or other signs of wear will not be accepted.
Please note that additional shipping charges apply.
The Holistic Ingredient accepts refunds on faulty items only. In the event of receiving a faulty item, we offer an exchange, online credit, or refund.
Please note all international sales are final.
All sale items are final. No refunds or exchanges will be issued, unless faulty.
To organise a return:
- Contact hello@theholisticingredient.com within 14 business days of receiving your item(s), stating your reason for return, name, order number, and details of the item you wish to return.
- Exchanges are subject to stock availability. Please inform us which item you wish to exchange for, noting that exchanges incur additional shipping charges. If we are unable to fulfil your exchange request, online credit will be issued.
- Ship your item via tracked shipping. Original shipping and handling charges are non-refundable unless the item is faulty.
The Holistic Ingredient is not responsible for goods lost or damaged in transit.
Items that cannot be exchanged.
Due to regulations, food (including all blends on the site), cosmetics and skin care products cannot be returned based on change of mind. Please also note, the colour of all lipstick, tint and nail polish products represented on your screen may not be accurate due to the variance in computer monitors, so please choose carefully.