If your cacao has a different texture or appearance to what you see here on my website, this is what is known as 'cacao bloom'. Bloom can appear like beautiful artwork on the surface of your Cacao, a thin white layer and/or a crumbly texture (until melted or used in a drink/cooking). It becomes more prominent over time, and develops faster when the cacao is exposed to warmer temperatures. Cacao bloom is natural & nothing to be concerned about.
Technically speaking, 'bloom' is the term used to describe the change in structure of the cacao butter crystals. Bloom does not affect the taste, quality or shelf life of your Cacao. Since ceremonial cacao is not 'tempered', the cacao butter fats naturally change structure over time.
Combine your Ceremonial Cacao with water or milk, both will produce a deliciously creamy drink. I recommend blending for an even creamier and frothier result (just make sure your blender is heat safe)! A Ceremonial dose starts at approximately 40g.
For a deliciously simple hot cacao recipe:
2 tbsp ceremonial cacao (~20g)
1 cup of heated coconut milk (or milk of choice)
1 tsp coconut sugar
Stir, whisk or blend for a delicious & nourishing drink.
When will my order be shipped?
We will do our best to have all orders sent out within 24 hours of purchase. As a small business, we appreciate your understanding here.
How much will shipping cost?
Australia wide:
— We offer free standard shipping for orders over $100.
— For all other standard orders, a flat rate of $8 applies.
— Local delivery is available for free to the Melbourne suburbs of West Footscray, Seddon, Yarraville and Kingsville.
New Zealand:
— We offer $10 shipping for orders up to 500g.
— For orders over 500g, a flat rate of $14 applies.
Canada & United States:
— We offer $19 shipping for orders up to 500g.
— For orders over 500g, a flat rate of $28 applies.
Ireland & United Kingdom:
— We offer $23 shipping for orders up to 500g.
— For orders over 500g, a flat rate of $32 applies.
Singapore:
— We offer $18 shipping for orders up to 500g.
— For orders over 500g, a flat rate of $27 applies.
When can I expect my parcel?
Australia Post currently estimates 4-6 business days for standard domestic shipping. We are not offering express post until Australia Post can guarantee more reliability. We anticipate occasional delays, so your patience is appreciated.
Where can I track my order?
Australian orders are sent out via Australia Post. Confirmation and shipping emails will be delivered to your inbox. Please make sure you check your spam folder if they don’t arrive.
Should your product arrive faulty or damaged we offer a 14 day return policy, providing the product is unopened. Please email us at hello@theholisticingredient.com as soon as you can so that we can look after you.
We do not offer refunds for change of mind.
